tidee
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Terms of Service

1. About these Terms

These Terms of Service (“Terms”) govern your use of tidee — the mobile and web application available at tidee.com and app.tidee.com, together with any related services (the “Service”). The Service is provided by tidee Ltd, a company registered in England and Wales, based at Merriwood, Perks Lane, Prestwood, HP16 0JE, United Kingdom (“we”, “us”, “our”).

By creating an account or otherwise using the Service, you agree to these Terms. If you don’t agree, please don’t use the Service.

2. Who can use tidee

You must be at least 16 years old, or the minimum age of digital consent in your jurisdiction, whichever is higher. By using the Service, you confirm you have the legal capacity to enter into these Terms.

3. Your account

You’re responsible for:

  • providing accurate sign-up information,
  • keeping your password and any access tokens private,
  • everything that happens under your account.

If you suspect your account has been accessed without your permission, tell us through our contact form and change your password.

4. What the Service does

tidee is a personal “mental offload” tool: capture thoughts (often by voice), organize them later, and surface what’s relevant via a daily summary. We may update, change, or remove features over time as we improve the product. We’ll give reasonable notice for changes that materially affect paid plans.

5. Acceptable use

Don’t use the Service to:

  • break any law or regulation;
  • infringe anyone’s intellectual property, privacy, or other rights;
  • send spam, malware, or material that’s hateful, harassing, sexually exploitative of minors, or that promotes violence;
  • attempt to gain unauthorised access to the Service, other accounts, or our infrastructure;
  • reverse engineer, scrape, or systematically extract data from the Service except where law expressly permits and we cannot prohibit it;
  • resell or sublicense the Service without a written agreement with us.

We may suspend or terminate accounts that breach this section.

6. Your content

You keep ownership of the entries, notes, and other material you capture through the Service (“Your Content”). You grant us a worldwide, royalty-free license to host, process, transmit, transform, and back up Your Content only as needed to provide and improve the Service to you. We do not sell Your Content to third parties.

When you delete content or close your account, we delete the associated data within a reasonable timeframe, except where we’re required to retain it (for example, to meet a legal obligation or resolve a dispute).

7. Voice capture, transcription, and AI

When you use voice capture, the speech-to-text step happens outside tidee — Apple’s speech recognition on iPhone and iPad, or your browser’s own service on the web. We never receive your audio. Only the recognised text reaches us, and we send that text to a language-model provider acting as our data processor to produce a clean entry. That text and the metadata you create are retained as part of Your Content. See the Privacy Policy for details.

8. Subscriptions, billing, and refunds

We offer a free plan and one or more paid plans. Prices and feature limits are described in the Pricing section of our home page.

Paid plans are sold through Paddle.com, who acts as our merchant of record. Paddle handles checkout, billing, taxes, and the payment relationship; their terms and privacy policy apply to that part of the transaction.

Subscriptions renew automatically at the end of each billing period unless canceled. You can cancel at any time from your account settings or by contacting us. Cancelling stops future charges; the current period stays active until it ends.

Refunds are handled per our Refund Policy. If you’re a consumer in a jurisdiction with a statutory right of withdrawal (for example, certain EU/UK consumers), nothing in these Terms removes that right.

9. Our intellectual property

The Service, including its software, design, name, logo, and content we provide (excluding Your Content), is owned by us or our licensors and is protected by intellectual property laws. We grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose. Nothing in these Terms transfers our intellectual property to you.

10. Feedback

If you send us suggestions, ideas, or feedback, we may use them without obligation or payment. You aren’t required to send us feedback.

The Service may link to or integrate with third-party services (for example, Paddle for billing, our language-model provider for voice transcription, push-notification platforms). We’re not responsible for the content or practices of third parties — their terms and privacy notices apply to your interactions with them.

12. Privacy

We handle personal information as described in our Privacy Policy, which is part of these Terms.

13. Disclaimers

The Service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties — express or implied — including fitness for a particular purpose, merchantability, accuracy of transcription, and non-infringement. We don’t promise the Service will be uninterrupted, error-free, or that it will permanently preserve every entry you capture. Keep your own copies of anything you can’t afford to lose.

Nothing in this section limits warranties that cannot be excluded under applicable consumer-protection law.

14. Limitation of liability

To the maximum extent permitted by law:

  • We aren’t liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, goodwill, or data.
  • Our total liability to you for all claims arising from or related to the Service in any 12-month period is capped at the greater of (a) the amount you paid us for the Service in that period, or (b) £100.

Some jurisdictions don’t allow these limits — if you’re in one of those, the limits apply to the maximum extent the law allows.

15. Indemnity

You agree to defend, indemnify, and hold us harmless from any claim or demand — including reasonable lawyers’ fees — that arises out of your breach of these Terms or your misuse of the Service. We’ll let you know promptly if such a claim is made and cooperate reasonably in the defence.

16. Termination

You may stop using the Service and close your account at any time. We may suspend or terminate your account if you breach these Terms or if we’re required to by law. We may also discontinue all or part of the Service with reasonable notice. Sections that by their nature should survive termination (intellectual property, disclaimers, limitation of liability, indemnity, governing law) survive.

17. Changes to these Terms

We may update these Terms from time to time. If a change is material, we’ll let you know in the app, by email, or on this page in advance. Continuing to use the Service after the change takes effect means you accept the updated Terms.

18. Governing law and disputes

These Terms are governed by the laws of England and Wales, without regard to conflict-of-laws principles. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, except where applicable consumer-protection law gives you the right to bring the dispute in the courts of your country of residence.

19. Contact

Questions about these Terms? Reach us through our contact form, by email at hello@tidee.com, or write to:

tidee Ltd Merriwood, Perks Lane, Prestwood, HP16 0JE, United Kingdom Email: hello@tidee.com

This is the trading name, geographic address, and email address at which you can contact us quickly and communicate with us efficiently, including to cancel a contract or make a complaint.